CITIZEN’S CHARTER FOR THE OFFICE OF THE BLOCK DEVELOPMENT OFFICER, TLANGNUAM R.D BLOCK (2023)
MAIN SERVICES
Sl. No. | Services delivered by the office to citizens on other officers/organizations including non governmental organisation | Responsible official with designation | Email and Mobile No. | Process of delivery of the service within the office | Documents, if any, required for obtaining the service to be submitted by the citizen/client | Fees, if any, for the service with amount |
1. | Overall block administration and supervision | Jennifer Vanlalhruaii Pachuau | 8974756807 | All matters of block administration are informed to BDO via phone or in person at BDO Office Chamber | Subject to the particular situation |
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2. | Assisting BDO in block supervision and administration | Esther Ngurchhuani, Head Assistant | 9862734521 | Besides some establishment files, all files except MGNREGA and MZSRLM are routed through H/A |
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3. | Overall supervision of employment under MGNREGA (Mahatma Gandhi National Employment Guarantee Scheme) | Lalrindiki, Addl. Programme Officer (MGNREGA) | 9862906822 | All works under MGNREGA are scrutinized by the APO and further submitted to the BDO | Subject to the particular situation |
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4. | Overall supervision of works underMizorm State Rural Livelihood Mission | R.Lalruatsangi Block Mission Manager | 8974131717 | Release of assistance subject to the condition that the same has been approved and sanctioned by higher authority | Photographs and Vouchers |
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5. | PMAY(G) Pradhan Mantri Awaas Yojana (Gramin) | Lalremruati, Junior Extension Officer | 9436195334 |
| Photographs and Vouchers |
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6. | Information under RTI (Right to Information Act, 2002), Receive and Issue of Dak | RH Lalthanzuali, UDC | 8794091374 | Citizens may request for any information as allowed under RTI Act, 2005 by submitting a written application | Subject to the particular situation |
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7. | All Accounts matters including Cashier works | Lalremkimi, UDC | 9862755730 | Pay Bills including private bills are sent to Treasury Officer for passing |
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8. | Pension matters, Meetings file and Service matters of all staff | PC Lalhmingsangi | 9862536604 | All pension matters and Service Books are dealt |
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9. | Electricity and water bills, confirmation and seniority, increment, fixation of pay | Zothanmawia Sailo, UDC | 9436353120 | Monthly payment of electricity and water bills/confirmation and seniority, increment and fixation of pay of staff | Subject to the particular condition |
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CITIZEN’S CHARTER FOR THE OFFICE OF THE BLOCK DEVELOPMENT OFFICER, TLANGNUAM R.D BLOCK (2022)
SERVICE DELIVERY STANDARD
Sl. No. | Services delivered by the office to citizens or other offices/organizations including non governmental organisations | Stipulated Time Limit for delivery of service days/weeks/months | Remarks, if any |
1. | Overall block administration and supervision | It is subject to the decision of the BDO and as per government instruction in the matter under request | Matters relating to other departments and those requiring approval from higher authority require more time |
2. | Employment under MGNREGA (Mahatma Gandhi National Employment Guarantee Scheme)
| 15 days subject to the condition that fund is available |
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3. | Mizoram State Rural Livelihood Mission (MzSRLM)
| No time bound |
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4. | Housing Assistance under PMAY-G Pradhan Mantri Awaas Yojana – Gramin | No time bound | Release of funds under PMAY-G is also dependent on the beneficiaries progress of construction of the house. Funds cannot be released unless the house construction has progressed to a certain level. |
5. | Saansad Adarsh Gram Yojana (SAGY) | Within one year | 50% of work completed |
6. | Sexual Harassment | 30 days 48 hours if it concerns life and liberty of a person (1) Upon receiving complaint the Committee shall send a copy of complaint within a period of 7 working days (2) The responder shall send his reply within a period not exceeding 10 working days from the date of receipt (3) Based on reply, Complain Committee shall make an enquiry | Internal Complaints Committee is set up headed by Head Assistant and five (5) members |
7. | Enrolment/Deletion/Correction in Electoral Roll. | During Summary Roll Revision, within the period of ‘claim and objection’ specified by Election Commission. However, during continuous updation it is subject to the decision of the AERO/AMERO | All forms have to be forwarded to Electoral Registration Officer (ERO/MERO) for further approval |
8. | Information under RTI (Right to Information Act, 2005) | 30 days 48 hours if it concerns life and liberty of a person |
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CITIZEN’S CHARTER FOR THE OFFICE OF THE BLOCK DEVELOPMENT OFFICER, TLANGNUAM R.D BLOCK (2022)
GRIEVANCE REDRESS MECHANISM
Sl. No. | Name of the responsible officer to handle public grievance in the office
| Contact Number | Time limit for redress of grievance | |
1. | Jennifer Vanlalhruaii Pachuau | 8974756807 |
| Subject to the issue and decision of BDO, whichever is applicable |
CITIZEN’S CHARTER FOR THE OFFICE OF THE BLOCK DEVELOPMENT OFFICER, TLANGNUAM R.D BLOCK (2022)
LIST OF STAKEHOLDERS/CLIENTS
Sl. No. | Stakeholders/Clients |
1. | All government departments and Village Councils at the block level with regard to overall block administration
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2. | All Village Employment Committees and MGNREGA Job Card Holders
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3. | All beneficiaries under PMAY-G
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4. | All Self Help Groups under MzSRLM
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5. | All citizens and the general public with regard to Roll Entry/Deletion/Correction, Disaster Management, Magisterial approval, RTI etc.
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6. | Muthi Village since it is the village selected under SAGY
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CITIZEN’S CHARTER FOR THE OFFICE OF THE BLOCK DEVELOPMENT OFFICER, TLANGNUAM R.D BLOCK (2022)
EXPECTATIONS OF THE OFFICE FROM CITIZENS/SERVICE RECIPIENTS
Sl. No. | Expectations of the Office from citizens/service recipients |
1. | Overall administration of the block area
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2. | 100 days guaranteed employment for MGNREGA job card holders
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3. | Housing assistance
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4. | Creation of public assets and development works
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5. | Management and assistance with regard to natural disasters and damages caused by nature
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6. | Livelihood assistance
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7. | Management of Electoral Roll
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8. | Maintenance of Law and Order
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